Frequently Asked Questions
Everything you need to know about your Penn State gear and orders.
Is your Penn State apparel officially licensed?
Yes, all our products are officially licensed by the university. We ensure that every piece of gear meets the high standards of quality and authenticity required to represent the Nittany Lions.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. During peak seasons, such as football bowl games or graduation, processing may take an additional 48 hours.
What is your return policy for game day gear?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that personalized or custom jerseys are final sale and cannot be returned.
Do you offer international shipping for alumni abroad?
Absolutely! We ship Nittany Lion pride worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How should I care for my screen-printed or embroidered hoodies?
To preserve the graphics and embroidery, we recommend washing your apparel inside out in cold water and tumble drying on low heat or air drying.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.